Refund and Cancellation Policy

Cancelling

You can cancel at any time. There is no minimum term, no notice period, and no cancellation fee.

To cancel, write to team@setulabs.co.in from the email address on your account. We will cancel the subscription and confirm by reply. You can also cancel the mandate from your bank or UPI app, which stops future charges.

What happens when you cancel

Your paid access continues until the end of the month you have already paid for. It is not renewed after that, and you are not charged again.

After it ends, your account returns to the free tier. The question bank and every answer explanation remain fully available, permanently and without limit — those are free for everyone.

Notes you saved and thematic breakdowns you already opened stay readable. You keep what you made; you simply cannot add new ones beyond the free allowance. We do not delete your study material because a subscription ended.

Refunds

We do not offer refunds for subscription payments, including partial months. When you cancel, you keep access for the remainder of the period you paid for rather than receiving money back for it.

We think this is fair because:

• You can try the substance of the product before paying anything — the entire question bank and all explanations are free, along with a sample of thematic breakdowns and saved notes.
• The subscription is a low monthly amount and you can cancel before the next charge at any time.
• Cancelling never removes access you have already paid for.

When we will refund

There are situations where we will put things right, and we will not be difficult about it:

• You were charged after cancelling.
• You were charged more than once for the same billing period.
• You paid but were not given the access you paid for, and we could not fix it in a reasonable time.
• A charge on your account was not made by you.

Write to team@setulabs.co.in with the email address on the account and the approximate date of the charge. We aim to respond within 3 working days. Approved refunds are returned through Razorpay to the original payment method, and typically reach your account within 5 to 10 working days depending on your bank.

Founding rate

The first 500 subscribers pay a discounted rate, which stays fixed for as long as that subscription remains active. If you cancel and later subscribe again, the price current at that time applies — the founding rate is not held open.

Contact

Anything about a charge, a cancellation, or a refund: team@setulabs.co.in.